Terms & Conditions

• A booking shall be considered confirmed only after receipt of the agreed advance/token amount.
• Customers must provide accurate pickup and delivery details, contact information, and inventory details at the time of booking.
• Any changes in address, inventory, or service requirements must be communicated in advance.

• 80% of the total service amount must be paid at the pickup location before loading commences.
• The remaining 20% must be paid at the delivery location before unloading is completed.
• Additional services requested during transit or at delivery may incur extra charges.
• Delayed or incomplete payments may result in suspension of unloading services, delayed delivery, or additional charges.

Customers are solely responsible for removing and safely securing all valuable and personal belongings before packing and loading begins. This includes, but is not limited to:

• Cash and currency
• Jewellery and ornaments
• Gold, silver, and precious metals
• Important documents and certificates
• Passports and identification documents
• Cheque books and financial records
• Electronic storage devices
• Confidential business documents
• Any high-value personal belongings

Swaraj Prime Packers & Movers shall not be liable for any loss, theft, damage, or misplacement of such items.

• Transit insurance is optional and available upon request.
• Insurance coverage will apply only if the customer has opted for and paid the applicable insurance charges.
• Claims for loss or damage shall be subject to the terms and conditions of the insurance provider.
• If insurance has not been purchased, Swaraj Prime Packers & Movers shall not be liable for any compensation for loss, damage, breakage, leakage, scratches, dents, or other transit-related incidents.

• Cartons and packing materials supplied for local shifting are intended for same-day shifting use.
• Customers retaining company cartons after completion of the move may be charged ₹100 per carton or as per prevailing rates.
• Cartons must be returned in reasonable and reusable condition.

• Customers may reschedule their move by providing at least 72 hours (3 days) prior notice.
• Rescheduling or cancellation requests received less than 72 hours before the scheduled move may result in forfeiture of the token or advance amount.
• Refunds, if any, shall be processed as per company policy after deducting operational and administrative costs incurred.

Estimated delivery timelines are subject to various factors including but not limited to:

• Traffic congestion
• Weather conditions
• Road closures and restrictions
• Government regulations
• Vehicle breakdowns
• Natural calamities
• Strikes or labor disruptions
• Other unforeseen circumstances

While Swaraj Prime Packers & Movers will make every reasonable effort to meet delivery schedules, no guarantee is provided regarding exact delivery times.

Customers must not include any of the following items in shipments:

• Cash and currency
• Jewellery and precious metals
• Explosives and ammunition
• Flammable substances
• Hazardous chemicals
• Illegal goods or contraband
• Narcotics and prohibited substances
• Perishable food items
• Dangerous or restricted materials

The company reserves the right to inspect, reject, or refuse transportation of prohibited items.

• Any visible damage, shortage, or discrepancy must be reported immediately at the time of delivery.
• Customers are advised to inspect their goods before signing delivery acknowledgments.
• Claims reported after delivery may not be accepted unless covered under a valid insurance policy.

Swaraj Prime Packers & Movers shall not be held responsible for delays, losses, damages, or service interruptions caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Riots
• Strikes
• Pandemics
• Government actions
• Civil unrest
• War or emergency situations

To the maximum extent permitted by law, Swaraj Prime Packers & Movers shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of its services.

The company's liability, if any, shall be limited strictly to the amount paid by the customer for the specific service, subject to applicable laws and insurance coverage.

By confirming a booking, making payment, or using any services provided by Swaraj Prime Packers & Movers, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.